WHAT CURRENCY ARE YOUR PRICES IN?
That depends which website you are on (there are two!).
If you are on www.amoreandsorvete.com the prices will be shown in USD.
If you are on www.amoreandsorvete.com.au all prices will be shown in AUD.
That depends which website you are on (there are two!).
If you are on www.amoreandsorvete.com the prices will be shown in USD.
If you are on www.amoreandsorvete.com.au all prices will be shown in AUD.
We accept VISA, MasterCard, PayPal, American Express, Amore + Sorvete gift cards & zipPay (if you are located in Australia). Amore + Sorvete take privacy seriously, all methods of payment are secure.
zipPay is a simple and secure payment option that allows you to shop today and pay later. zipPay is only available for Australian customers. Please ensure that you are on the correct website (www.amoreandsorvete.com.au) if you are shopping with zipPay, otherwise there’s a chance that your order will not come through to us correctly.
It’s easy! All you need to do is sign up to our newsletter.
Once an order is placed, we’re unable to make any changes to it. You can request to cancel your order so that you can place a new order with the changes you need. Once your order has been shipped, unfortunately we’re unable to cancel it.
If you do need us to cancel an order, please reach out to info@amoreandsorvete.com immediately and be sure to include your order number in your request. We’ll do our best to catch it before it goes out!
Please allow up to 48 hours for an order to dispatch.
During peak season, orders may take up to 5 working days to dispatch. If your order is urgent, please notify info@amoreandsorvete.com and include your order number.
Once you’ve received your shipping confirmation email you can click on the tracking number and see the status of your delivery. It may take up to 24 hours for tracking updates to appear. If you have any further questions regarding the status of your order please reach out to info@amoreandsorvete.com
If an item is noted as pre-sale, it means the item is available for purchase however not yet available for delivery. The estimated delivery dates will be marked below the item. Once we have received the pre-sale stock, we will immediately fulfill all pre-sale orders.
To change your delivery address, please email info@amoreandsorvete.com with your order number and new address. If your order has already been dispatched we will not be able to make any changes to the delivery address.
Oh no! Please contact info@amoreandsorvete.com right away.
Please note that our tags and signature gold hearts on the swimwear are hand sewn and can detach with wear and tear.
All the seamless swimwear labels are designed to be cut off, as the items are reversible.
These circumstances are not classified as a faulty item.
If there is an item that you want that is not available, you can sign up online (under the colour option) to be notified! Let us know your preferred color and size and add your email to sign-up. If we receive a restock or a return of what you are chasing, we will email you immediately.
If your order is over $100, shipping will cost $8.
For any orders under $100, shipping will cost $13.
Amore + Sorvete Size |
|
0 |
1 |
2 |
3 |
4 |
|
|
XSMALL |
SMALL |
MEDIUM |
LARGE |
XLARGE |
Bra Cups |
|
A-B |
B-C |
C-D |
D+ |
DD+ |
US Sizing |
|
2 |
4 |
6 |
8 |
10 |
Australian Sizing |
|
6 |
8 |
10 |
12 |
14 |
UK Sizing |
|
6 |
8 |
10 |
12 |
14 |
Europe |
|
34 |
36 |
38 |
40 |
42 |
Petite Amore Size |
|
XSMALL |
SMALL |
MEDIUM |
LARGE |
XLARGE |
|
|
0 yrs |
1 yr |
2 yrs |
3 yrs |
4 yrs |
MENS |
|
SMALL |
MEDIUM |
LARGE |
XLARGE |
XXLARGE |
Waist size |
|
30 |
32 |
34 |
36 |
38 |
If your order is over $100, shipping will cost $8 AUD.
For any orders under $100, shipping will cost $13 AUD.
We express ship all orders through Australia Post, so you should receive it within 2-3 working days. Please not this may be delayed over the holiday period.
Once your order is fulfilled you will receive a tracking number via email. You will be able to track its journey online at https://auspost.com.au/parcels-mail/track.html
We can ship anywhere globally, excluding some countries in the Middle East & Eastern Europe. You will be notified on checkout if we are unable to ship to you.
For NZ, Canada + US Orders
If your order is over $150, shipping will cost $15 USD.
For any orders under $150, shipping will cost $19 USD.
For Rest of World
If your order is over $150, shipping will cost $30 USD.
For any orders under $150, shipping will cost $35 USD.
There are some places Amore + Sorvete cannot ship to at this time. You will be notified if we cannot ship to your location at checkout.
We express ship all international orders via DHL and FedEx. Shipping normally takes between 3-6 business days (please keep in mind during peak season shipping can take up to 8 workings days).
Unfortunately we cannot ship to PO boxes at this time.
Amore + Sorvete are NOT responsible for any lost or stolen packages. Once the delivery has been confirmed with our courier company, shipment is out of our hands and you will need to deal directly with Australia Post, DHL or FedEx.
Please be aware that your country upon arrival may charge customs and duties taxes. We are not responsible for these fees and cannot determine how much they will be. These taxes are set by the destination country and are NOT included in your shipping costs. All duties and taxes must be paid at the time of delivery. Please note; not every country has these taxes.
We offer store credits only for all returns.
These store credits will be valid for 6 months. Please note that we cannot make any exceptions for a refund due to your item being out of stock. We receive new styles and stock every couple of months and ask that you respect our policy when purchasing at Amore + Sorvete.
It’s easy! All you need to do is click on the link to download the Exchange Form.
Just ensure that you print it, fill out all the required information and place it in the returning package so that we can issue you with a store credit.
Unfortunately we do not accept refunds unless an item is faulty.
To use your credit note to purchase online, all you need to do is paste the code in the payment method section at the checkout. If you have any further issues please reach out to us as info@amoreandsorvete.com
PLEASE SEND TO:
Amore + Sorvete
PO BOX 565, Scarborough 6922
Western Australia, AUSTRALIA
We accept all returns that have been shipped back to us within 10 days of receiving your order. In addition to this, please ensure that all items are in the condition you received them in.
This means that they are clean with sanitary stickers (applicable to all bottoms and one pieces), unwashed and with original hang tags attached.
If you have any issues regarding a delayed return shipment, please contact us at info@amoreandsorvete.com.
All items discounted or purchased on sale are final sale and cannot be returned or exchanged. Please note this excludes the sign up subscription discount.
We cannot cover costs for your shipping of your return, however PayPal can help. With PayPal’s Free Return Shipping service you can claim up to 4 refunds (on eligible purchases) to the value of $45 each. Please note you will have to make the claim to PayPal after you have sent your item back, so they can reimburse you for your shipping.
How can I get a refund on the return shipping costs with PayPal?
It’s Simple! Just follow the steps below:
1. Activate the service at www.paypal.com.au/returns
2. Return the item to us as per our returns policy
3. Submit an online claim form through PayPal Returns Portal and upload your return shipping receipt within 14 days of returning the item
4. PayPal will review the claim and refund the money into their PayPal account within 10 business days.
If you're having problems with PayPal please contact them on 1800 073 263 or cspaypalaureturns@telusinternational.com
To keep your swimwear in its best shape, we recommend you rinse in clean, cold water immediately after every use. Please hand wash in a very mild soapy water to remove perspiration, lotions, oils and chemicals.
Be sure to avoid:
• High exposure to chlorine, as they will damage your garments structure and colour;
• Direct sunlight when drying garments. Please ensure your drip-dry garments flat and in shade to avoid fading of the colour over time;
• Do not tumble dry;
• Do not bleach, soak or wring garments;
• Avoid rough surfaces, excessive contact with sun creams, oils and over chlorinated pools/spas.
Please contact info@amoreandsorvete.com
Please contact
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